Saltar para o conteúdo

Privacy Notice

Last updated: March 30, 2023

Dear user, your privacy is very important to us.

To protect it, we have established this Privacy Notice, whose purpose is to set out the rules on how and for what purposes your personal data, once collected, is processed by INCUCA; with whom this personal data may be shared; and how users can manage their personal data.

INCUCA values the transparency, privacy, and security of the data of the customers and users who interact with our website, social media, and applications. For this reason, we only request personal information when we genuinely need it to provide you with information or a service.

When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. In this notice you will also find how we use cookies, as described in section 8.

Please note that our website may contain links to external sites that are not operated by us. Be aware that we have no control over the content and practices of these sites and cannot be held responsible for their respective privacy notices, which should be read and reviewed by each user before providing their data.

We at INCUCA hope this Notice helps you understand our commitment to the privacy of your data. Should you need further information, or in case of any questions or concerns, please refer to section 12, “Contact Us,” in this notice.

It is important to point out that if you, as a user, do not agree with the content of this Notice, you are free to decide whether or not you wish to use our services. You may choose not to share certain data; however, INCUCA reserves the right to refrain from providing you the services and information offered.

Continued use of our website will be considered acceptance of our practices regarding privacy and the collection of personal information.

1. Personal Data, Collection, and Purpose

Your personal data is collected when:

You express interest in our services and fill out our contact forms to obtain more information or to receive a newsletter or email marketing. In these cases we request your name, email, and phone number, which are mandatory, and we also request optional information such as LinkedIn, Instagram, Facebook, Telegram, among others. Through these emails you may receive news about our services, new products, and other updates. We use this to communicate with the user or, through our partners, for personalized marketing purposes. This data is also used to improve the user experience on our platform. You may choose to stop receiving these messages by clicking the “Unsubscribe” field in the body of each email or by contacting us as described in section 12.

You purchase our services and/or courses and carry out a commercial transaction in our store, or download any of our content. In this case, in order for us to perform the services/contract, you must provide certain mandatory data: name, address, CPF (taxpayer ID), phone number, and email. It is important to know that we rely on a third-party company responsible for processing payments for the online services provided, and all data collected at the time our services are contracted is shared, for unified control purposes, with the PAYPAL platform, or any other that may replace it.

You use our website and social media. We collect certain data automatically regarding your registration on our platform; we also automatically receive your computer’s internet protocol and IP address in order to obtain information that helps us learn about your browser and operating system. In addition, we keep access logs on our platform so that, should any crime or unlawful act occur in this environment, it is possible to identify the responsible party, in accordance with the Brazilian Civil Rights Framework for the Internet (Marco Civil da Internet).

You download or use our application. We may receive data about your location and your mobile device. When collected, this information may be used to offer personalized content such as advertisements, search results, and others. You can disable the sharing of location services on your mobile device.

We may collect information from other sources: public sources (for example, demographic data); credit agencies or bureaus (for example, credit reports/checks); data providers (for example, demographic data related to online advertising and based on the Customer’s interests).

We use cookies, pixels, and other technologies to recognize your browser or device in order to provide personalized features and services, as described in section 8 of this notice.

We use anonymized and aggregated information to create marketing and promotion models, improve INCUCA’s service, and develop new features and functionality on the website or app. Data that is no longer used and no longer needs to be stored will be discarded in accordance with applicable law.

2. User Rights

The Brazilian General Data Protection Law (“Law No. 13.709/18” or “LGPD”) guarantees you the following rights regarding the processing of your personal data:

  • Right to confirmation of the existence of processing;
  • Right of access to data;
  • Right to correction of incomplete, inaccurate, or outdated data;
  • Right to anonymization, blocking, or deletion of unnecessary or excessive data, or data processed in noncompliance with the legislation;
  • Right to data portability to another service or product provider, subject to INCUCA’s trade and industrial secrets;
  • Right to assurance of the availability, authenticity, integrity, and confidentiality of data;
  • Right to be notified of changes in the processing of data;
  • Right not to be subject to automated decisions and profiling;
  • Right to limit or object to the processing of data;
  • Right to be forgotten;
  • Right to restrict the processing of data;
  • Right to deletion of personal data processed with the data subject’s consent, except in cases of legal retention and others provided for by law;
  • Right to information about the public and private entities with which INCUCA has shared data;
  • Right to information about the possibility of not providing consent and about the consequences of refusal;
  • Right to withdraw consent, under the terms of the law.

IMPORTANT: If we send you electronic marketing messages based on your consent or as otherwise permitted by law, you may, at any time and free of charge, withdraw your authorization or state your refusal.

The electronic marketing messages sent by INCUCA, for example by email, include an opt-out mechanism within the message itself; simply access the link to cancel or unsubscribe, found in the body of the email, at the end of the page.

If you change your mind and wish to withdraw any consent previously granted, you may contact us at any time by email at [email protected] or by sending correspondence to: InCuca, Rodovia SC 401, 4150, Km 4, Centro de Inovação ACATE, Salas 1 e 2, Saco Grande, Florianópolis/SC — Brazil, ZIP 88032-005.

However, please note that some information collected on a legal basis other than your consent will not be affected and may be retained by us in accordance with the law and the applicable timeframes for each case.

3. Sharing and Disclosure

We may disclose your personal information if required to do so by law or if you violate our Terms of Service.

The information collected will only be shared when necessary:

  • for the proper provision of ongoing services that involve activities carried out by partner companies;
  • in the event of a court decision or in compliance with a request from a competent authority;
  • for the proper provision of services by companies providing technological and operational infrastructure, payment intermediaries, and data storage service providers;
  • to safeguard our legitimate interest or that of third parties in matters of national security and in compliance with the law or criminal investigation;
  • to protect the safety of any person, or to prevent death or imminent physical harm, provided that we consider that such interest does not override the fundamental interests, rights, and freedoms of the User.

4. Third-Party Services

Our third-party suppliers will only collect, use, and disclose data when necessary to enable them to perform their services.

The data collected by INCUCA will be processed and stored on third-party servers, which act in accordance with their own notices and security and confidentiality mechanisms and may be located in international territory.

Please note that some suppliers, including payment gateways and other payment processors, are governed by their own privacy notices, to which we are bound; we therefore recommend that you read them to understand how these companies will use your personal data.

If you proceed with a transaction that involves the services of a third-party supplier, outside our website or by redirection to another website or application, your data may become subject to the laws of the jurisdictions in which the service provider is based and will no longer be governed by this Privacy Notice or by our website’s Terms of Service.

5. International Data Transfer

INCUCA clarifies that certain services offered on the website or application may result in the transfer of your data abroad.

We take the appropriate security measures in accordance with our policies and adopt standard clauses in the contracts with our suppliers and partners so that this data, when processed under this condition, observes and respects the LGPD (General Data Protection Law) and other data protection legislation.

We emphasize that by browsing, purchasing, or communicating on our website or application, you agree to the processing of your information, including the international transfer of data when necessary.

6. Links

This privacy notice applies exclusively to our website, applications, and/or our products and services. Our website or application includes links to other partner sites. If you access these sites and submit personal data, you will be subject to the privacy notices of those sites.

We cannot control, nor be held responsible for, the privacy practices and content of third parties. We therefore encourage you to carefully read the notices and terms of service of the sites and applications you access outside our digital environment.

7. Security

We care about the security of your data and take the appropriate precautions, in accordance with market best practices, to prevent any kind of incident or breach of rights.

Through technical and organizational measures, as listed below, we help to securely protect your personal data; but be aware that no system is completely secure:

  • We use encryption when collecting or transferring confidential data, such as credit card details. We use “secure socket layer” (SSL) technology and do not store sensitive data;
  • We define our data security protections, ensuring the ongoing security, integrity, availability, and resilience of processing and transmission systems and services, in accordance with all PCI-DSS requirements and additional standards; we limit physical access to our facilities and equipment;
  • We limit access to the information we collect about you; our partners, service providers, and employees formalize with us specific documents that guarantee the secrecy and confidentiality of the data accessed and compliance with the LGPD and other applicable legislation;
  • We vet our business partners to ensure they have appropriate technical and organizational security measures to keep data protected;
  • We destroy or anonymize personal information when required by law.

8. Use of Cookies

What are cookies?

As is common practice on almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or “break” certain elements of the site’s functionality.

How do we use cookies?

We use cookies for several reasons, detailed below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies enabled if you are not sure whether or not you need them, in case they are used to provide a service you use.

Disabling cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser’s Help section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain functionality and features of this site. It is therefore recommended that you do not disable cookies.

Account-related cookies

If you create an account with us, we will use cookies for managing the sign-up process and general administration. These cookies will usually be deleted when you log out, but in some cases they may remain afterward to remember your site preferences when logged out.

Login-related cookies

We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletter-related cookies

This site offers newsletter or email subscription services, and cookies may be used to remember whether you are already registered and whether to show certain notifications that are only valid for subscribed/unsubscribed users.

Order processing-related cookies

Some of INCUCA’s websites and services offer e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Survey-related cookies

From time to time, we offer surveys and questionnaires to provide interesting information, useful tools, or to more accurately understand our user base. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after page changes.

Form-related cookies

When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Third-party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.

This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit, so that we can continue to produce engaging content.

For more information about Google Analytics cookies, see the official Google Analytics page.

Third-party analytics are used to track and measure the use of this site so that we can continue to produce engaging content. These cookies may track things such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.

From time to time, we test new features and make subtle changes to the way the site is presented. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most.

As we sell products, it is important for us to understand statistics about how many visitors to our site actually make a purchase, and so this is the type of data that these cookies will track. This is important to you because it means we can accurately make business forecasts that allow us to analyze our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and to limit the number of times a given ad is shown to you.

For more information about Google AdSense, see the official Google AdSense privacy FAQs.

We use advertising to offset the costs of running this site and to provide funding for future development. The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant ads possible by anonymously tracking your interests and presenting similar things that may be of interest to you.

Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see whether our customers have reached the site through one of our partners’ sites, so that we can credit them appropriately and, where applicable, allow our affiliate partners to offer any promotion that may lead you to make a purchase.

9. Data Retention and Deletion

The retention of your information with us will last as long as there is an ongoing legitimate business need.

Be aware that your request will be handled in compliance with applicable law and in accordance with the statute-of-limitations rules of Brazilian law, which may permit or require the retention of data depending on the situation at hand.

10. Children and Adolescents

Our website and application are not intended for use by children and adolescents under 18 years of age. If the User is a minor, they should not use our website and application, nor provide us with any personal data.

If we become aware that we have collected personal data from a child or adolescent, we will take the appropriate measures to delete such data.

11. Changes to This Privacy Notice

This Notice may change at any time, and should this occur, we will place a visible notice on our website and application so that the user is aware.

We ask that you make sure to read any communication carefully, periodically reviewing this notice to stay informed about how we are protecting your personal data.

Changes and clarifications to this notice will take effect immediately upon their publication on the website and/or application.

12. Contact Us

You may get in touch to, including but not limited to:

  • Ask questions or make comments about this Notice and our privacy and Personal Data protection practices;
  • Make a complaint;
  • Confirm the existence of processing of your Personal Data;
  • Obtain information about how to access your Personal Data;
  • Request the correction of incomplete, inaccurate, or outdated personal data;
  • Obtain information about the anonymization, blocking, or deletion of unnecessary or excessive data, or data processed in noncompliance with current legislation;
  • Obtain information about the portability of your personal data to another service or product provider, upon express request, in accordance with current legislation;
  • Request the deletion of personal data processed with your consent, except in the cases provided for by current legislation;
  • Request details of the public and private entities with which we have shared your Personal Data;
  • Obtain information about the possibility of not providing consent and about the consequences of such refusal;
  • Withdraw consent for the processing of your Personal Data, except in the cases provided for by current legislation;
  • Exercise other rights of the personal data subject, in accordance with current legislation.

To do so, we ask that you contact us using the following channels:

Officer in charge of Personal Data Processing (DPO):
Samuel Adiers Stefanello
[email protected]

INCUCA thanks you for reading this notice and for visiting our website/application. In case of additional clarifications or questions, please contact our Officer at the email address [email protected].

13. Governing Law and Jurisdiction

This notice shall be governed, interpreted, and enforced in accordance with Brazilian law, in particular Law No. 13.709/2018, regardless of the laws of other states or countries, with the courts of Florianópolis elected as competent to settle disputes and claims arising from the data protection provided for in this notice.